How to Remove Unverified Negative Trustpilot Reviews That Damage Your Brand

Fighting Malicious Reviews on Trustpilot

Unverified negative reviews posted by anonymous accounts can quickly depress your company’s TrustScore. Fortunately, Trustpilot enforces strict guidelines regarding user authenticity and order proof verification.

The 3-Step Trustpilot Review Reporting Workflow

1. Request Order Documentation via Find Reviewer: Use Trustpilot’s built-in Find Reviewer tool to request order reference numbers and proof of purchase from the reviewer.
2. Flag Review for Missing Order Proof: If the reviewer fails to supply valid transaction documentation within 3 business days, flag the review under "Not based on a genuine experience."
3. Trustpilot Compliance Audit: Trustpilot's compliance team hides the review pending verification. Unverified reviews are permanently removed.